Introduction
MYQSAFE are committed to building the world’s best virtual queuing system, pat of this process means ensuring out customers privacy is protected.
This means that we’ll protect the personal information of all visitors who access our websites or services through any mobile application, platform or device (collectively, the “Services”).This privacy notice (“Privacy Notice”) explains how MYQSAFE, our subsidiaries and affiliates collect, share, and use your personal information. You’ll also find information about how you can exercise your privacy rights. By using our Services you agree to MYQSAFE using your personal information as described in this Privacy Notice. The terms “we”, “us” or “our” are each intended as reference to www.myqsafe.co.uk and any terms not defined in this Privacy Notice are defined in our Terms.
Summary
We’ve summarised the key points of our Privacy Notice below. If you want more information on a particular section, just click on the Learn more links below to jump to that section.
1. Information we collect from you and why
From time to time, we may receive personal information from third party sources, including advertising networks and social media platforms like Facebook but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.
A. Information that you provide voluntarily:
B. Information that we collect automatically
C. Information that we obtain from third-party sources
We process information that you provide voluntarily, information that we collect automatically and information that we obtain from third party sources in order to constantly improve our Services. Using this, we can make it even easier for you to find the services you need you want when you want them, no matter what device you choose to use or where you are in the world.
2. Who we share personal information with
We may share your personal information with the following recipients (and whenever we do, we will ensure that we have appropriate security and contractual safeguards in place to protect it):
3. Legal basis for processing personal information
MYQSAFE will always make sure we have a legal basis to collect and use your
personal information. The legal basis we rely on will change depending on
the type of information and the context in which we collect it.
Our main reason for collecting and using your personal information is to
perform our contract with you (i.e. to make sure you get your service
information when and where you want it), but we may also process it where
it is in our legitimate business interests to do so.
4. International data transfers
We may transfer your personal information to countries outside the one in which you are resident to other countries where MYQSAFE or our service providers have operations. The data protection laws of these countries may differ from the laws of your country but MYQSAFE takes care to implement appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy.
5. Security
MYQSAFE places great importance on protecting your information from and against unauthorised access and against unlawful processing, accidental loss, destruction and damage. We implement appropriate technical and organisational measures to safeguard such information.
6. Data retention
MYQSAFE will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Notice. We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws.
7. Your data protection rights
You can access your account at any time to review and update your personal information. You can also contact us to ask us to delete your personal information, restrict its processing or request that it be ported to a third party. You also have the right to unsubscribe from the marketing communications we send you by using the unsubscribe functionality in any marketing communication you receive from us or by amending your profile accordingly.
8. Links to third-party sites
Our websites may, from time to time, contain links to and from third-party websites (for example, those of our partner networks, advertisers and affiliates). If you follow these links, please be aware that MYQSAFE is not responsible or liable for these third-party websites which will have their own privacy policies.
9. Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. We encourage you to periodically review this page for the latest information on our privacy practices.
10. How to contact us
If you have any questions or concerns about this Privacy Notice and MYQSAFE's privacy practices, please contact our Data Protection Officer on info@myqsafe.co.uk using the subject line of data protection.
More information
1. Information we collect from you and why
From time to time, we may receive personal information from third party sources, including advertising networks and social media platforms like Facebook but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.
A. Information that you provide voluntarily
Certain parts of our Services may ask you to provide personal information
voluntarily.
For instance:
Registration information: When you create a MYQSAFE account, sign-up or fill in forms on the Services, we collect information about you including your name, address, telephone number, email address and the password you create.
Transaction information: We collect information relating to your service requests and queues joined.
Information regarding your marketing preferences: We collect information about your preferences to receive marketing information any time you subscribe or unsubscribe.
Feedback: When you post messages and reviews of the Services or you contact us, for example with a question, problem or comment, we collect information about you including your name and the content of your query. If you contact our customer support teams we will record and keep a record of your conversation for quality and training purposes and to aid in the resolution of your queries.
B. Information that we collect automatically
When you access our Services, we may collect certain information automatically from your device. In some countries, including countries in Europe, this information may be considered personal information under applicable data protection laws.
For instance:
Activity information: We collect information about your usage of the Services and information about you from the content you create and the notifications or messages you post or send as well as what you search for, look at and engage with.
Cookies and similar technologies: We use cookies and similar tracking technology to collect and use personal information about you (e.g. your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the Services), including to facilitate interest-based advertising.
For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, see our Cookies Policy.
C. Information that we obtain from third party sources.
From time to time, we may receive personal information from third party sources, including advertising networks but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.
For instance:
Analytics reports and market research surveys: We collect information from
our third party affiliates about the way you respond to and engage with our
marketing campaigns so that we can customise our marketing and Services
accordingly.
We may also receive aggregated information in the form of audience segments
from third party sources in order to display targeted advertising on
digital properties operated by organisations like Facebook and Google.
Our use of collected information
Examples of how we may use this information include:
2. Who we share personal information with
In delivering the Services to you, depending on the circumstances, we may share your personal information with the following entities:
As mentioned in section 2 above, we may also share information with third parties so that they can contact you about goods or services which may interest you. We will only share your information with these third parties where you have given your consent. If you don’t want us to use your personal information in this way or generally change your mind about receiving any form of marketing communications, you can unsubscribe at any time using the unsubscribe functionality in the communication you receive or by amending your profile accordingly. If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don’t bother you with unwanted marketing in future.
If any part of our business enters into a joint venture, purchases another
business or is sold to or merged with another business entity, your
information may be disclosed or transferred to the target company, or new
business partners or owners or their agents and advisors. In these
circumstances we will always inform the relevant entities that they must
only use your personal information for the purposes disclosed in this
Privacy Notice.
Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
Any other person provided that you have given your consent to the disclosure. We will not sell, distribute or lease your personal information unless we have your permission or are required by law to do so.
3. Legal basis for processing personal information
Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it.
Our main reason for collecting and using your personal information is to
perform our contract with you. However we will also use your personal
information where it is in our legitimate business interests to do so (but
only if our interests are not overridden by your data protection interests
or your fundamental legal rights and freedoms). In some cases, we may have
a legal obligation to collect personal information from you (e.g. in the
event of legal proceedings) or we might need to process it or share it with
others to “protect your vital interests” (this is legal speak for saving
your life) or those of another person (e.g. in a case where another
person’s life is in danger).
If we ask you to provide personal information to comply with a legal
requirement or to perform a contract with you, we will make this clear at
the relevant time and advise you whether the provision of your personal
information is mandatory or not (and we’ll also explain the possible
consequences of you not providing it).
Similarly, we may collect and use your personal information in reliance on
our legitimate interests (or those of any third party). Relevant legitimate
interests include a) to market to you or make you offers that we believe
will interest you; b) to analyse and understand how our services are used
and so to improve them; c) for fraud prevention or prevention of other
criminal acts; or d) to keep our systems secure.
If you have questions about or need further information concerning the
legal basis on which we collect and use your personal information, please
contact us using the contact details provided under the “How to contact us”
4. International data transfers
We may transfer your personal information to countries other than the country in which you are resident. This includes, but is not limited to the location of MYQSAFE’s website servers.
5. Security
We place great importance on keeping your personal information safe and secure. As such, we put in place appropriate technical and organisational measures / industry standard technology to protect it from unauthorised access and unlawful processing, accidental loss, destruction and damage.
The security measures we use are designed to provide a level of protection
security appropriate to the risk of processing your personal information.
Where you have chosen a password which allows you to access certain parts
of the Services, you are responsible for keeping this password
confidential. We advise you not to share your password with anyone and to
use a unique password for our Services. We will not be liable for any
unauthorised transactions entered into using your name and password.
6. Data retention
MYQSAFE will retain your personal information where we have an ongoing
legitimate business need to do so (for example, while you hold an account
with us or to enable us to meet our legal, tax or accounting obligations).
If you object to us processing certain categories of your personal
information (including in relation to receiving marketing communications
from us), we will retain a record of your objection to the processing of
your information so that we can continue to respect your wishes.
We will destroy or permanently anonymise your personal information at the
point that we no longer need to process it for our ongoing legitimate
business needs or for any legal reason. If this is not possible (for
example, because your personal information has been stored in backup
archives), then we will securely store it and isolate it from any further
processing until deletion is possible.
7. Your data protection rights
MYQSAFE respects your privacy and data protection rights. Below is a
summary of your rights in respect of the personal information of yours
which MYQSAFE handles:
MYQSAFE provides you with the tools to access, review or update your
personal information at any time through your account. If you wish to
request deletion of your personal information, you can do so by contacting
us using the contact details provided under the “How to contact us” heading
You can object to processing of your personal information, ask us to
restrict processing of your personal information or request that it be
ported to a third party. Again, you can exercise these rights by contacting
us using the contact details provided under the “How to contact us” heading
You have the right to opt-out of receiving marketing communications we send you at any time. You can exercise this right by using the unsubscribe functionality in the communication you receive or by amending your profile accordingly.
Similarly, if we collect and process your personal information on the basis
of your consent, then you can withdraw your consent at any time.
Withdrawing your consent will not affect the lawfulness of any processing
we conducted prior to your withdrawal, nor will it affect processing of
your personal information conducted in reliance on lawful processing
grounds other than consent.
You have the right to complain to a data protection supervisory authority
about our collection and use of your personal information. We respond to
all requests we receive from individuals wishing to exercise their data
protection rights in accordance with applicable data protection laws.
8. Links to third-party sites
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to any number of websites that may offer useful information to our visitors. We provide these links to you only as a convenience and the inclusion of any link does not imply endorsement of the relevant website by MYQSAFE. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or those linked websites. Please check these policies before you submit any personal information to such websites.
9. Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing
legal, technical or business developments. When we update our Privacy
Notice, we will take appropriate measures to inform you, consistent with
the significance of the changes we make. We will obtain your consent to any
material Privacy Notice changes if and where this is required by applicable
data protection laws.
We encourage you to periodically review this page for the latest
information on our privacy practices.
10. How to contact us
If you have any questions or concerns about this Privacy Notice and MYQSAFE's privacy practices, please contact us:
By email at: info@myqsafe.co.uk
By writing to us at:
MYQSAFE Ltd
40 Broad Street
Worcester
WR1 3LR