MYQSAFE WEBSITE TERMS AND CONDITIONS
IMPORTANT LEGAL NOTICE
This page sets out the terms and conditions ("Website Terms") on which we, MYQSAFE Ltd (" we", "our" or "MYQSAFE
"), provide access to our website http://www.myqsafe.co.uk and any MYQSAFE
mobile application through which you order products (together, " the Website"). Please read these Website Terms carefully
before purchasing any products through, the Website. By ordering products
through the Website (whether now or in the future), you agree to be bound
by these Website Terms. Use of the Website is also subject to these Website
We reserve the right to change these Website Terms from time to time by
changing them on this page. We advise you to print a copy of these Website
Terms for future reference. These Website Terms are only in the English
Use of your personal information submitted via the Website is governed by
our Privacy Notice.
For the avoidance of doubt, please note that references to " Website" in these Website Terms include any current or
future version of our website https://www.myqsafe.co.uk and any MYQSAFE
mobile application through which you access and use our Website, in each
case whether accessed through any current or future platform or device
(including without limitation any mobile website, mobile application,
affiliate website or related website for accessing and using our Website
that may be developed from time to time).
By accessing any part of the Website, you indicate that you accept these
Website Terms. If you do not accept these Website Terms, you should leave
the Website immediately, and you will not be able to order any products
through the Website.
I. TERMS AND CONDITIONS OF USE AND SALE
1. INTRODUCTION AND OUR ROLE
1.1. Company details:
MYQSAFE Ltd is a company registered in England and Wales with registered
company number 12657835, whose registered office is at
156a Bilford Road, Worcester, United Kingdom, WR3 8PH.
1.2. VAT number:
We are not currently registered for VAT.
1.3. Queue Joining:
We provide a way for you to communicate your request (“Request” or "Requests") for services (“ Service” or "Services") to service
providers through the use of a QR Code. The legal contract for the supply
and purchase of services is between you and the service provider whose
queue you joined. MYQSAFE do not handle any payments between the customer
and the service provider and are not responsible or liable for the
provision of the requested service.
2. WEBSITE ACCESS AND TERMS
2.1. Website access:
You may access some areas of the Website without making a service request
or registering your details with us. Most areas of the Website are open to
2.2. Acceptance of terms:
By accessing any part of the Website, you indicate that you accept these
Website Terms. If you do not accept these Website Terms, you should leave
the Website immediately, and you will not be able to request any services
through the Website.
2.3. Revision of terms:
We may revise these Website Terms at any time. You should check the Website
regularly to review the current Website Terms, because they are binding on
you. You will be subject to the policies and terms and conditions in force
at the time that you requesting a service through us.
You are responsible for making all arrangements necessary for you to have
access to the Website. You are also responsible for ensuring that all
persons who access the Website through your Internet connection are aware
of these Website Terms and that they comply with them.
3. YOUR STATUS
3.1. Capacity and age:
By placing an service request through the Website, you warrant that:
3.1.1. You are legally capable of entering into binding contracts with
the service provider; and
3.1.2. You are at least 18 years old.
3.2. You acknowledge and agree
that if you have a specific requests, you will contact the service provider
directly to check that the service is suitable for you.
4. HOW TO MAKE AN SERVICE REQUEST AND HOW IT IS PROCESSED
4.1. Joining a queue :
On arrival at the service providers facility, if you wish to produce the
servicers or the service provider you will be required to enter the MYQSAFE
virtual queuing system. Using the website or mobile application you will
scan the presented (location specific) QRCode, select the service you
require and join the queue.
4.2. Changing or leaving a queue :
If you no longer require the requested service you have the ability to
leave the queue using the website or mobile application.
4.3. Queue rejections :
On notification of your service request, we will send it to the relevant
service provider. We encourage all our service providers to accept all
service requests and to communicate any rejection promptly, and we will
notify you (generally by email) as soon as reasonably practicable if a
service provider rejects your service request. However, all service
providers have the ability to reject queue requests at any time because
they are too busy, due to weather conditions or for any other reason.
4.5. Timing of service :
Estimated times for service delivery can be seen by reviewing the current
queue for the service you requests. Any estimated timescales provided are
pure estimates and are not legally binding.
4.6. Provision of service
: When your slot is becoming available the service provider will notify you
to return to the service delivery location.
4.7. Notification acceptance
: Upon receipt and acceptance of the service delivery notification you
agree to return to the service delivery location with immediate effect.
4.8. Queue management :
For the avoidance of doubt, any service requests processed by MYQSAFE
through the Website are processed by MYQSAFE in its capacity as an agent of
the relevant service provider. MYQSAFE are not responsible for the service
provision delivery, or quality of the service provision in any way.
5. PRICE AND PAYMENT
5.1. PRICING :
The price of the services are decided by the service
provider, not my MYQSAFE.
: The payment for the services are handled by the service provider, not by
6.1. Terms of permitted use:
You are permitted to use the Website and print and download extracts from
the Website for your own personal non-commercial use on the following
6.1.1. You must not misuse the Website (including by hacking or
6.1.2. Unless otherwise stated, the copyright and other intellectual
property rights in the Website and in material published on it
(including without limitation photographs and graphical images) are
owned by us or our licensors. These works are protected by copyright
laws and treaties around the world and all rights are reserved. For the
purposes of these Website Terms, any use of extracts from the Website
other than in accordance with paragraph 6.1 is prohibited.
6.1.3. You must not modify the digital or paper copies of any materials
that you print off in accordance with paragraph 6.1 and you must not
use any pictures, photographs or any other graphics, video or audio
sequences separately from any accompanying text.
6.1.4. You must ensure that our status as the author of the material on
the Website is always acknowledged.
6.1.5. You are not allowed to use any of the materials on the Website
or the Website itself for commercial purposes without obtaining a
licence from us to do so.
6.2. Limitation on use:
Except as stated in paragraph 6.1, the Website may not be used, and no part
of the Website may be reproduced or stored in any other website or included
in any public or private electronic retrieval system or service, without
our prior written permission.
6.3. Reservation of rights:
Any rights not expressly granted in these Website Terms are reserved.
7. WEBSITE ACCESS
7.1. Website availability:
While we try to ensure the Website is normally available twenty four (24)
hours a day, we do not undertake any obligation to do so, and we will not
be liable to you if the Website is unavailable at any time or for any
7.2. Suspension of access:
Access to the Website may be suspended temporarily at any time and without
7.3. Information security:
The transmission of information via the Internet is not completely secure.
Although we take the steps required by law to protect your information, we
cannot guarantee the security of your data transmitted to the Website; any
transmission is at your own risk.
8. VISITOR MATERIAL AND REVIEWS
8.1.1. Other than personally identifiable information, which is covered
under our Privacy Notice any material you post, upload or transmit or
upload to the Website will be considered non-confidential and
non-proprietary. By posting, uploading or transmitting any material,
you represent and warrant that you own or otherwise control all of the
rights to such material. You agree that we will have no obligations
with respect to any material, and that we and anyone we designate will
be free to copy, disclose, distribute, incorporate and otherwise use
any material and all data, images, sounds, text and other things
embodied in it for any and all commercial or non-commercial purposes.
8.1.2. You represent and warrant that any material you post, upload or
transmit does not and will not breach any of the restrictions in
paragraphs 8.2 to 8.3 below.
8.2. Visitor Material Policy:
You are prohibited from posting, uploading or transmitting to or from the
Website any material that:
8.2.1. breaches any applicable local, national or international law;
8.2.2. is unlawful or fraudulent;
8.2.3. amounts to unauthorised advertising; or
8.2.4. contains viruses or any other harmful programs.
8.3. Service Reviews Policy:
In particular (but without limitation), any Reviews that you submit through
the Website must not:
9.3.1. contain any defamatory, obscene or offensive material;
9.3.2. promote violence or discrimination;
9.3.3. infringe the intellectual property rights of another person;
9.3.4. breach any legal duty owed to a third party (such as a duty of
9.3.5. promote illegal activity or invade another\'s privacy;
9.3.6. give the impression that they originate from us; or
9.3.7. be used to impersonate another person or to misrepresent your
affiliation with another person.
8.4. Removal of Reviews:
The prohibited acts listed in paragraphs 8.2 and 8.3 above are
non-exhaustive. We reserve the right (but do not undertake, except as
required by law, any obligation) and have the sole discretion to remove or
edit at any time any Reviews or other material posted, uploaded or
transmitted to the Website that we determine breaches a prohibition in
paragraphs 8.2 or 8.3 above, is otherwise objectionable or may expose us or
any third parties to any harm or liability of any type, or for any other
8.5. Use of Reviews:
The Reviews and other material contained on the Website are for information
purposes only and do not constitute advice from us. Reviews and material
reflect the opinions of customers who have requested services through the
Website or other third parties, and any statements, advice or opinions
provided by such persons are theirs only. Accordingly, to the fullest
extent permitted by law, we assume no responsibility or liability to any
person for any Reviews or other material, including without limitation any
mistakes, defamation, obscenity, omissions or falsehoods that you may
encounter in any such materials.
Any images of service displayed on the Website are provided as a design
feature of the Website only and may not be either (a) an image of the
actual services you choose to request; or (b) representative of the service
delivery you may receive from a service provider.
You agree to indemnify us against any losses, damages and claims (and all
related costs) incurred by or made against us by a service provider or any
other third party arising out of or in connection with any Reviews or other
material that you provide in breach of any of the representations and
warranties, agreements or restrictions set forth in this paragraph 8.
8.8. Disclosure to authorities and courts:
You acknowledge that we will fully co-operate with any competent authority
requesting or directing us to disclose the identity or location of anyone
posting any Reviews or other material in breach of paragraph 8.2 or 8.3 or
any other applicable restriction and you release us to the fullest extent
permitted by law from all liability in relation to such disclosure.
9. LINKS TO AND FROM OTHER WEBSITES
9.1. Third party websites:
Links to third party websites on the Website are provided solely for your
convenience. If you use these links, you leave the Website. We have not
reviewed and do not control any of these third party websites (and are not
responsible for these websites or their content or availability). We do not
endorse or make any representation about these websites, their content, or
the results from using such websites or content. If you decide to access
any of the third party websites linked to the Website, you do so entirely
at your own risk.
9.2. Linking permission:
You may link to the Website's homepage (www.just-eat.co.uk), provided that:
9.2.1. you do so in a fair and legal way which does not damage or take
advantage of our reputation;
9.2.2. you do not establish a link from a website that is not owned by
you or in a way that suggests a form of association with or endorsement
by us where none exists;
9.2.3. any website from which you link must comply with the content
standards set out in these Website Terms (in particular paragraph 9
(Visitor Materials and Reviews));
9.2.4. we have the right to withdraw linking permission at any time and
for any reason.
10.1. Website information:
While we try to ensure that information on the Website is correct, we do
not promise it is accurate or complete. We may make changes to the material
on the Website, or to the functionality, services and prices described on
it, at any time without notice. The material on the Website may be out of
date, and we make no commitment to update that material.
10.2. Service Provider actions and omissions:
The legal contract for the supply and purchase of services is between you
and the service provider that you place your Order with. We have no control
over the actions or omissions of any serive provider. Without limiting the
generality of the foregoing, you acknowledge and accept the following by
using the Website:
10.2.1. We do not give any undertaking that the services ordered from
any service provider through the Website will be of satisfactory
quality or suitable for your purpose and we disclaim any such
10.2.2. Estimated times for service delivery are only estimates.
Neither we nor the service provider guarantee that requests will be
fulfilled within the estimated times.
10.2.3. We encourage all our service providers to accept all service
requests and to communicate any rejection promptly. However, we do not
guarantee that service providers will accept and fulfil all service
requests, and service providers have the discretion to reject service
requests at any time because they are too busy.
10.2.4. The foregoing disclaimers do not affect your statutory rights
against any service provider.
10.3. Exclusion of terms:
We provide you with access to and use of the Website on the basis that, to
the maximum extent permitted by law, we exclude all representations,
warranties, conditions, undertakings and other terms in relation to the
Website and your use of it (including any representations, warranties,
conditions, undertakings and other terms which might otherwise apply to the
Website and your use of it, or be otherwise implied or incorporated into
these Website Terms, by statute, common law or otherwise ).
Nothing in these Website Terms excludes or limits our liability for death
or personal injury arising from our negligence, our liability for
fraudulent misrepresentation, or any other liability which cannot be
excluded or limited under applicable law. Nothing in these Website Terms
affects your statutory rights.
11.2. Exclusion of liability:
Subject to clause 11.1, we will under no circumstances whatever be liable
to you, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, even if forseeable, arising under or in
connection with the Website (including the use, inability to use or the
results of use of the Website) for:
11.2.1. any loss of profits, sales, business, or revenue;
11.2.2. loss or corruption of data, information or software;
11.2.3. loss of business opportunity;
11.2.4. loss of anticipated savings;
11.2.5. loss of goodwill; or
11.2.6. any indirect or consequential loss.
11.3. Limitation of liability:
Subject to clauses 10, 11.1 and 11.2, our total liability to you in respect
of all other losses arising under or in connection with the Website or your
use of it, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, shall in no circumstances exceed twice the
value of your service requests or £25, whichever is lower.
11.4. Additional costs:
You assume full and sole responsibility for any additional or associated
costs that you may incur in connection with or as a result of your use of
the Website, including without limitation costs relating to the servicing,
repair or adaptation of any equipment, software or data that you may own,
lease, license or otherwise use.
12.1. Grounds for termination:
We may terminate or suspend (at our absolute discretion) your right to use
the Website immediately by notifying you in writing (including by email) if
we believe in our sole discretion that:
12.1.1. you have used the Website in breach of License;
12.1.2. you have posted Reviews or other material in breach of material
12.1.3. you have breached paragraph statements regarding Links to and
from other websites or
12.1.4. you have breached any other material terms of these Website
12.2. Obligations upon termination:
Upon termination or suspension you must immediately destroy any downloaded
or printed extracts from the Website.
13. WRITTEN COMMUNICATIONS
13.1. Applicable laws
require that some of the information or communications we send to you
should be in writing. When using the Website or ordering services via the
Website, you accept that communication with us will be mainly electronic.
We will contact you by email, electronic alerts or provide you with
information by posting notices on the Website. For contractual purposes,
you agree to this electronic means of communication and you acknowledge
that all contracts, notices, information and other communications that we
provide to you electronically comply with any legal requirement that such
communications be in writing. This condition does not affect your statutory
14. EVENTS OUTSIDE OUR CONTROL
14.1. We will not be liable or responsible
for any failure to perform, or delay in performance of, any of our
obligations under these Website Terms that is caused by events outside our
reasonable control ("Force Majeure Event").
14.2. A Force Majeure Event
includes any act, event, non-occurrence, omission or accident beyond our
reasonable control and includes in particular (without limitation) the
14.2.1. strikes, lock-outs or other industrial action;
14.2.2. civil commotion, riot, invasion, terrorist attack or threat of
terrorist attack, epidemic or pandemic, war (whether declared or not)
or threat or preparation for war;
14.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic
or other natural disaster;
14.2.4. impossibility of the use of railways, shipping, aircraft, motor
transport or other means of public or private transport;
14.2.5. impossibility of the use of public or private
telecommunications networks; and
14.2.6. the acts, decrees, legislation, regulations or restrictions of
14.3. Our performance under these Website Terms
is deemed to be suspended for the period that any Force Majeure Event
continues, and we will have an extension of time for performance for the
duration of that period. We will use our reasonable endeavours to bring any
Force Majeure Event to a close or to find a solution by which our
obligations under these Website Terms may be performed despite the Force
15. ADDITIONAL TERMS
15.1. Privacy Notice:
We are committed to protecting your privacy and security. All personal data
that we collect from you will be processed in accordance with our Privacy
Notice. You should review our Privacy Notice
If any of these Website Terms are determined by any competent authority to
be invalid, unlawful or unenforceable to any extent, such term, condition
or provision will to that extent be severed from the remaining terms,
conditions and provisions which will continue to be valid to the fullest
extent permitted by law.
15.3. Entire agreement:
These Website Terms and any document expressly referred to in them
constitute the whole agreement between you and us and supersede all
previous discussions, correspondence, negotiations, previous arrangement,
understanding or agreement between us relating to the subject matter of any
15.4. No waiver:
Any failure or delay by you or us in enforcing (in whole or in part) any
provision of these Website Terms will not be interpreted as a waiver of
your or our rights or remedies.
You may not transfer any of your rights or obligations under these Website
Terms without our prior written consent. We may transfer any of our rights
or obligations under these Website Terms without your prior written consent
to any of our affiliates or any business that we enter into a joint venture
with, purchase or are sold to.
The headings in these Website Terms are included for convenience only and
shall not affect their interpretation.
16. GOVERNING LAW AND JURISDICTION
16.1. These Website Terms
shall be governed by and construed in accordance with English law. You can
bring legal proceedings in respect of Website Terms in the English courts.
If you live in a part of the United Kingdom other than England or any other
Member State of the European Union, you can bring legal proceedings in
respect of these Website Terms in either the English courts or the courts
of your home country.
As a consumer, you will benefit from any mandatory provisions of the law of
the country in which you are resident. Nothing in these Website Terms,
including the paragraph above, affects your rights as a consumer to rely on
such mandatory provisions of local law.